Refund & Cancellation Policy

Last updated: 11 August 2026

1. Scope

This policy covers SirketGönderi software subscriptions purchased through dijitalvarlikyonetim.com. SirketGönderi is a self-serve software (SaaS) product that the customer operates from their own account. We do not sell agency, consulting or social-media-management services.

2. Free trial

You can create a free account without entering any payment details and try a total of 5 content generations. You are only charged if you choose to purchase a plan.

3. Unconditional 14-day refund

In line with Turkish and EU consumer law, you may request a refund within 14 days of your first purchase without giving a reason. Once approved, the payment is returned to your original payment method.

The refunded amount is the amount we received. Your bank or card issuer usually takes 5–10 business days to post the refund to your account; that timing is outside our control.

4. Exceptions

The unconditional 14-day right may not apply in the following cases:

Accounts with heavy active usage that clearly exceeds the free trial allowance (assessed on generated content, published posts and API usage).
Accounts closed for breach of the Terms of Service.
Repeated purchase-and-refund cycles by the same person or business.

Outside these exceptions, we honour requests made within 14 days without asking for a reason.

5. Cancelling a subscription

You can cancel at any time with one click from Settings → Billing. After cancelling:

Your access continues until the end of the period you have paid for.
You are not charged for the next period.
Your data stays in your account; you can resubscribe at any time.

6. Partial refunds on annual plans

If you cancel an annual subscription after the 14-day window, you may request a pro-rata refund for the unused whole months. Simply email the address below.

7. Service outages

For outages caused by us that exceed 72 hours, the fee for the affected period is refunded on request or credited against your next invoice.

8. How to request a refund

Email info@dijitalvarlikyonetim.com from the address registered on your account. We reply within 2 business days.

Please include: your account email, the purchase date and (optionally) the reason for the refund.

9. Taxes

Prices include VAT. Refunds include the VAT that was collected.